Cookie Policy

1. What this policy covers

This Cookie Policy explains how GradeDrive uses cookies and similar technologies when you visit our website or use the app. It covers what we store, why we store it, and how you can manage cookie behaviour in your browser.

2. What cookies we use

• Essential cookies: used for security, sign-in, session refresh, and protecting authenticated routes.
• Preference cookies: used to remember settings such as language or theme where available.
• Operational storage: used for lightweight website UI preferences, such as dismissing informational notices.

3. Why we use them

We use cookies to keep your account secure, maintain signed-in sessions, remember site preferences, and support a smoother user experience across page loads.

4. Managing cookies

You can control or remove cookies through your browser settings. Disabling essential cookies may prevent sign-in or other core app features from working correctly.

5. Chat widget storage

Our chat widget uses your browser's local storage (not cookies) to keep a conversation identifier, your message history, and (if you choose to provide one) a contact email, so you can continue a conversation across pages and later visits. You can remove it at any time by clearing your site data or using the "start new conversation" control in the chat widget.

The messages you send are also stored on our servers so a support person can read and reply to them, so this data is not limited to your browser. See Privacy Policy §12 for what we store, where, and for how long.

6. Related policies

For more detail on how personal data is handled, see our Privacy Policy.